IndynIvy_ink FAQ's
đź’– Frequently Asked Questions
Q: What are your current processing times?
A: Our processing time is 3–5 business days (Monday–Friday). Please note that weekends and holidays are not included in processing times.
Q: I emailed you—when will I receive a reply?
A: Please allow 24–72 hours for a response (Monday–Friday).
Customer service is managed personally, and emails are answered in the order they are received. Sending multiple emails may delay your response time.
đźš« Please do not send order-related messages via Instagram, as they will not be answered.
Q: When will products be restocked?
A: We are currently a print-on-demand shop, but we’re working toward offering stocked items for faster shipping.
Some items (such as exclusive designs or collaborations) may not be restocked. For specific product questions, please email us at indynivyink@gmail.com.
Q: What sticker paper do you use?
A: Our stickers are printed on high-quality matte vinyl and premium matte paper for a beautiful, long-lasting finish.
Q: I’m having trouble creating an account—what should I do?
A: No worries! Please contact us at indynivyink@gmail.com, and we’ll be happy to assist you.
Q: What are Chic Rewards?
A: Chic Rewards is our loyalty program created to reward YOU for shopping with us đź’•
You can earn points on your purchases and turn them into discounts!
To get started, click the pink icon in the bottom right corner of the site to create your account.
Don’t forget to follow us on Instagram for exclusive codes, freebies, and ambassador perks ✨
Q: Can I request a custom sticker or leave a custom note?
A: We do not currently offer custom stickers, but we would LOVE to hear your ideas for future designs!
Please send all custom requests or suggestions to indynivyink@gmail.com.
Q: Can I change my order after placing it?
A: Yes—if you contact us within 24 hours of placing your order, we’ll do our best to make changes.
Once your order has shipped, we are unable to make any adjustments. Please double-check your cart before checkout.
Q: Can you combine my orders?
A: Yes! Email us your order numbers, and we’ll take care of the rest.
Please note: Orders that have already shipped cannot be combined.
Q: What if there’s an error with my order?
A: We sincerely apologize! While we do our best to ensure every order is perfect, mistakes can happen.
If there’s an issue, please contact us at indynivyink@gmail.com, and we’ll make it right as quickly as possible 💖
Q: My order never arrived—what should I do?
A:
- If your package is in transit, please contact USPS for updates using your tracking number.
- If your package shows delivered but is missing:
- Contact USPS for GPS delivery confirmation
- Check with neighbors or household members
If it has been 4 weeks since shipment, please file a claim with USPS (packages are insured up to $50) and email us for further assistance.
Please note: We are not responsible for lost packages and have the same tracking access as customers.